top of page

FREQUENTLY ASKED QUESTIONS

​

Q.  Will there be other owners and their dogs in the field at the same time?
A.   No.  By booking Fidosfun Fields/Woodland you are paying for exclusive use of the field/woodland for you and/or your friends.
 

Q.  Is the cost of hire per dog or the hire time period? 

A.   The price quoted is for the hire time period. ie: 30 minutes or 1 hour.

       Note: Please see specific amount of dogs allowed per hire on 'Our Fields' as number of

       dogs permitted varies per field.
        

​

Q.  Can I bring more dogs than stated on the Terms of Booking?
A.   We ask that customers only bring the maximum number of dogs allowed at each field (as shown when booking).  Should you wish to bring more dogs, please email hello@fidosfun.co.uk

​

Q.  Where can I find the address of each Field/Woodland?
A.   The full address of each location will be emailed with your confirmation when booking.

​

Q.  Which Fields/Woodland have keycodes?  
A.   Immediately when your booking has been confirmed you will also receive a keycode for the field.  Please DO read the booking confirmation which states keycode details.

​​

Q. What do I do if I do not receive a booking confirmation with my keycode?

A. 1 Ensure you have accepted all cookies 

     2. Check your spam 

     3. Check your security settings and/or clear cache 

     4. If none of the above resolve the issue please contact our office 

​

Do not arrive at the field/woodland without the keycode.  You will not get in!

​

NOTE :  Keycodes are changed regularly - PLEASE Read/Check you have a valid keycode on the notification sent at the time of booking. As refunds will not be provided.​

​

Q.  Should I pick up my own dogs Poo?
A.   Owners MUST always pick up their own dogs Poo.  We would hate for you to step in poo and please consider other field visitors.

​

Q.  Do I need to be a member to book the fields/woodland?
A.  No.  To book please go to our online calendar.  Please be aware that you will only be able to reschedule your booking as a member.

Approval for membership can take time to authorise and we ask customers take this into consideration. 

 

Q.  Can I Reschedule my Booking?
A.   Yes.  If you are a member bookings can be rescheduled with 48hrs notice on the system for the same field originally booked.  To reschedule please log into your profile on a laptop.

PLEASE NOTE - changes must be made on a computer rather than phone.​

​

Q.  Are Cancellations Refunded?

A.   No.  However, when purchasing a pricing plan this allows you to cancel the booking and the session is added back to the remaining sessions.  This allows customers to change Days/Times plus Fields/Woodland

​

Q.  Can I change to a different field once booked?

A.  Unfortunately the system does not allow changes to be made to the original field booked.  

​

Q.  Are customer errors refunded?
A.  Unfortunately we are unable to offer refunds on the system.  Should an error be made with your times, dont worry.  Your booking can be rescheduled and/or booked for another time.  (Please note changes can be made with 48hrs notice)

​

Q.  Are the Fields/Woodland fully enclosed from all types of wildlife?

A.  Fidosfun Ltd cannot take responsibility for any wildlife being in the enclosed areas.    This should be taken into consideration by owners before booking and attending our fields/woodland.  

​

Q.  Can I bring my bitch when in Season?

A.  Yes.  Our fields/woodland can be used for that purpose. 

​

Q.  Can I bring my dog to Fidosfun Ltd when ill with contagious diseases?

A.  No.  This is unacceptable as this puts other customers dogs are at risk.

​

Q.  Can we park in the Field/Woodland?
A.  Yes.  We have hard standing in some of our fields which we ask that customers park
on and do not drive onto the grass.  Please do not move the cones.  We ask that customers do not drive into Wokingham Field 2 during Winter Months.  A chain will stop the gate opening during this time as there is no hard standing in this field.
​

​

Q.  Do we need to close the gate when leaving?
A.  Yes please.  With keycoded gates, PLEASE do not hold the gate or let others into the field/woodland unless the person waiting provides the keycode.

Q.  Can I stay longer than the time booked?
A.   No.  We do ask customers to be ready to leave when your hire time comes to an end.  Please do consider others.  Please be ready to leave at the end of the hire time.

Q.  What do I do if someone is in the field I have hired when I arrive?

A.  Our bookings system is very accurate, however on the odd occasion a double booking can occur.  Firstly, please double check you have the correct field/time.  If correct, Please call us.  

 

Q.  Do I turn the handle of the keycoded gate up or down to open?

A.  To open the gates, please turn the handle DOWN to open.

​

Q.  Can I walk my dog around outside of the field if I arrive early?
A.  We ask that our customers leave their dogs in the car until they are parked in the field.  Please be aware some dogs are not friendly.... This is for you and your dogs safety.

​

Q. Do I need insurance to visit Fidosfun Ltd?

A. Yes, we ask that all customers have insurance on each dog.  Owners take full responsibility of their dogs, actions and behaviour.

​

Q.  Can XL Bully Breed of Dogs visit Fidosfun Ltd?

A.  Yes, in our Woodland Walk Finchampstead only.  The single facility allows your dog to enjoy a peaceful walk off lead without a muzzle.   Customers should have available an exemption certificate, plus third party insurance.

 

Q.  What do I do if I have a question about my booking?
A.  Our office hours are 9am - 5pm Monday to Friday.   We ask if you have a query concerning your booking please contact us by email or telephone during these times.  Emergencies outside of these hours please call/text  07946 451629

 

Q.  What do I do if I find an issue or concern with the field/woodland when I am using the facility.

A.  Please email your issue with photo evidence attached. However, if you feel it is a situation that needs immediate attention -  please do call 07946 4516229. 

If you need to call outside of office hour and your call isn't answered immediately PLEASE do leave a message and /or send a text and we will reply asap.  Thank you

​

 

​


            
 

bottom of page